![]() ![]() Book Ends clearly doesn't value me as a customer, I am only 1 person. Get reviews, hours, directions, coupons and more for Bookends at 211 E Ridgewood Ave, Ridgewood, NJ 07450. Search for other Books-Wholesale & Manufacturers on The Real Yellow Pages. I will gift the other undamaged copy that I was sent. Get reviews, hours, directions, coupons and more for Bookends. ![]() I told him to forget it and that I would hold on to the book and try to peel the glue off of the pages. BOOKENDS - 54 Photos & 73 Reviews - 211 E Ridgewood Ave, Ridgewood, New Jersey - Bookstores - Phone Number - Yelp Bookends 3. He was willing to lose a long standing customer over a $28 book.and he did. He acted as if the publisher had never had a manufacturing defect. With many other more affordable on-line options available for purchasing books, I prefer to support local, independent retailers but I'm done with this one! Finally, I was told to mail the book back with a note and he would see if "he could find another copy at home". After much discussion, I was clearly agitated at the dismissive tone of the conversation and the lack of any empathy or value shown to me as a long standing customer. but he responded saying that he mailed 500 books and no one but me has complained.well I have only had the book in my possession for about 30 minutes so I imagine that the other 500 or so folks are only just getting their copies as well. I told him the packaging was intact when the book arrived at my home and that it was clearly a manufacturing defect, I offered to e-mail photos etc. Not being satisfied, I was transferred to speak with a man who, when asked, identified himself as the decision maker in charge (owner/ manager, not sure) of the store and that he guaranteed that this book was mailed to me in perfect condition and that he is not sure what happened to the book after it left his store. I immediately called the store and was told that they don't have any additional signed copies to offer as a replacement (which I can understand) and that they do not offer refunds on signed books, regardless of the situation. One of the 2 books was damaged and had glue, I expect a manufacturing defect from the publisher, across both the top and bottom of the books pages, making it difficult to open the pages without tearing. I ordered 2 signed copies of Jimmy Carter's new book and they arrived via UPS about 30 minutes ago. After 10 years or so as a customer and purchasing more than 50 books from them via mail-order, I am done with them. ![]() We cannot control inclement weather, author travel schedules or authors who leave prematurely.īookends, 211 E.Book Ends is great to do business with.until you have a problem. While we try to ensure that all customers coming to Bookends’ signings will meet authors and get their books signed, we cannot guarantee that all attendees will meet the author or that all books will be signed. I handled all the outside commercial accounts. John Stockton Tuesday, October 29th 7:00pmįormer Point Guard for The Utah Jazz, John Stockton, will sign his new book: Assisted Books available Oct 29thīookends is a legendary New Jersey Landmark! We are known for our incredible author events and have hosted well over 1,000 authors in the past 15 years!Įmail us at authors will only autograph books purchased at Bookends and must have valid Bookends Receipt.Availability & pricing for all autographed books subject to change.Bookends cannot guarantee that the books that are Autographed will always be First Printings.Autographed books purchased at Bookends are non-returnable. We were a family owned business and sold out door pool and patio furniture. Come join us for a good time and have your PICTURE taken with The Elf On The Shelf! Tori Spelling Wednesday, October 23rd 7:00pmĪctress & New York Times Bestselling Author, Tori Spelling, will sign her new book, Spell It Like it Is Books available Oct 22ndĬhanda Bell & Elf On the Shelf Friday, October 25th 4:30pmĬreator of The Elf on the Shelf, Chanda Bell, will sign the new book set: The Elf on the Shelf: Birthday Tradition. John Lithgow Wednesday, October 23rd 4:30pmĪctor & New York Times Bestselling Author, John Lithgow, will sign his new book: Never Play Music Next to a Zoo Books available Oct 22nd Book Signings at Bookends Book Signings at Bookends. Legendary Boston Bruins Stanley Cup Champion, Bobby Orr, will sign his new book Orr: My Story Books available Oct 15th
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